Privacy Policy
Privacy Policy for The Tradie Academy (Building Consulting & Coaching)
Last updated: 28 Apr 2025
1. Introduction:
At Tamika Johnston, Building Consulting & Coaching, (“we,” “us,” or “our”), we are committed to protecting your privacy and managing your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other relevant Australian laws. When we refer to “personal information,” we mean information that could reasonably identify you. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information:
We Collect We collect personal information necessary to provide our services. The types of personal information we may collect include, but are not limited to: full name, contact details (such as address, email, phone number), service and billing information, specific service requirements, feedback, preferences, and any other information relevant to our services.
3. How We Collect Information:
Where practical, we collect your personal information directly from you through: our customer service centre; forms you complete on our website or other digital platforms; phone, email, or in-person communications; competitions or promotions to which you choose to respond. With your consent, we may also collect information from third parties.
4. Use of Personal Information:
We use your personal information to: provide our services as requested, manage our customer relationship with you, communicate with you about our services and updates, process payments and manage billing, comply with legal and regulatory obligations, and improve our website functionality and customer service.
5. Disclosure of Personal Information:
We may disclose your personal information to third-party providers and contractors who assist us in delivering our services. These may include: service providers who support our operations (e.g., IT services, administrative support), payment processors, legal and accounting advisers, government or regulatory bodies as required by law, or any other third party with your consent. We will only disclose your personal information for the purpose for which it was collected, and we take reasonable steps to ensure that any third parties have a commitment to protecting your information. In some cases, our third-party providers may store personal information outside Australia.
6. Children’s Privacy:
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
7. Direct Marketing:
We may use your personal information to inform you of updates, promotions, and other relevant information about our services. We do not sell your personal information for marketing purposes. If you prefer not to receive marketing communications, you may opt out at any time by contacting us or using the unsubscribe function in our emails.
8. Security of Personal Information:
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes implementing security measures such as encryption, secure servers, and access controls. We store your information in both electronic and paper formats and restrict access to employees who need it to perform their duties. If we no longer need your personal information, we securely destroy or de-identify it.
9. Access and Correction of Personal Information:
You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. To make an access or correction request, please contact us using the details provided below. We will respond within a reasonable timeframe. In some cases, we may not provide access (for example, if it involves unreasonable impact on another person’s privacy), but we will provide an explanation if this is the case.
10. Log Data:
We collect information your browser sends whenever you visit our website (“Log Data”). This Log Data may include your computer’s IP address, browser type, browser version, the pages of our website you visit, the time and date of your visit, and time spent on those pages. We use this data to improve our services and analyse usage trends.
11. Cookies and Online Tracking:
Our website may use cookies and similar technologies to enhance your experience and collect data on your interactions. Cookies are small data files stored on your device that help us improve user experience. You can manage your cookie preferences through your browser settings.
12. Third-Party Links:
Our website may contain links to third-party websites not operated by us. We are not responsible for the privacy practices or content of these websites, and we advise you to review their privacy policies before providing personal information.
13. Changes to This Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The latest version will always be available on our website. We encourage you to review this policy periodically for any updates.
14. Contact Us:
If you have questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:
The Tradie Academy (Building Consulting & Coaching)
0477 440 404
15. Feedback & Complaints:
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details above. We take privacy complaints seriously and will investigate and respond promptly. If you are dissatisfied with our response, you may submit a complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992.